Help & FAQs

Order Status

  Has my order shipped?          

Our bi-monthly Subscription   Boxes ship on the third week of the preceding month and you should expect to   receive your box in the first week of the month your box is due. Shop items   ship right away except for items on back order. You will always be notified   via email when you order ships.   

        

How do I change  quantities or cancel an item in my order?          

To make changes to   your order, please call 813- 539 -6465 within 24 hrs of placing your order   and have your order # ready when you call. Please note that once an order has   begun processing or has shipped, the order is no longer changeable.  

            

How do I track my   order?      

A tracking number will   be provided via email when your order ships.   

My order never arrived          

Please use the   tracking number provided when your order shipped to check with the shipper   and confirm that your package(s) were delivered. If your tracking number shows   a status of “delivered”, and you did not receive your package(s), please   contact customer service at 813- 539 -6465 for assistance. 

         

When will my backorder  arrive? 

Backordered items are  those which our suppliers are unable to predict when they will have more in   stock, but as soon as they do, we will be able to ship the item to you.              

How do I return my   product? 

Please click here for more information on returning an item.            

I received the wrong  product.          

If you feel that you have received the wrong product, please contact customer service within 24 hours of receiving the product.         

Shipping

How much is my shipping? 

Shipping is  automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

International Shipping 

 

Do you ship to my   country?          

At this time we only   ship within the continental United states and Canada.              

Pricing and Billing

Do I have to pay sales   tax?          

We only collect sales tax when we are required to by law. Typically you only have to pay sales tax if you are located in the same state as our warehouse.

 I have a question on my charges. 

 If you have questions, please contact customer service at 813- 539 -6465 for further assistance.

              

When will my credit card be charged?

 Your credit card will be charged upon checkout. Please visit our Subscription Box Terms for information on Subscription Box billing.          

My Members Account

How do I create a Rewards Box Members account?          

1) Click the “My Rewards   Box” link at the top   right side of our site.
2) Click on the Subscribe Here link.
3) Select your subscription term and preferred payment plan.  4) Continue with the checkout process as usual.
 

 Your information is NEVER sold to any other company and is kept completely private. Please view   our Privacy Policy for more information.          

Guarantees

Price Guarantee          

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

             

Privacy Policy          

We value your privacy. Please review our Privacy Policy for complete details on how we use the information we   collect.             

Security          

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.