Help & FAQs
Has my order shipped?
Our bi-monthly Subscription Boxes ship on the third week of the preceding month and you should expect to receive your box in the first week of the month your box is due. Shop items ship right away except for items on back order. You will always be notified via email when you order ships.
How do I change quantities or cancel an item in my order?
To make changes to your order, please call 813- 539 -6465 within 24 hrs of placing your order and have your order # ready when you call. Please note that once an order has begun processing or has shipped, the order is no longer changeable.
How do I track my order?
A tracking number will be provided via email when your order ships.
My order never arrived
Please use the tracking number provided when your order shipped to check with the shipper and confirm that your package(s) were delivered. If your tracking number shows a status of “delivered”, and you did not receive your package(s), please contact customer service at 813- 539 -6465 for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
How do I return my product?
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 24 hours of receiving the product.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Do you ship to my country?
At this time we only ship within the continental United states and Canada.
Pricing and Billing
Do I have to pay sales tax?
We only collect sales tax when we are required to by law. Typically you only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
If you have questions, please contact customer service at 813- 539 -6465 for further assistance.
When will my credit card be charged?
Your credit card will be charged upon checkout. Please visit our Subscription Box Terms for information on Subscription Box billing.
My Members Account
How do I create a Rewards Box Members account?
1) Click the “My Rewards Box” link at the top right side of our site.
2) Click on the Subscribe Here link.
3) Select your subscription term and preferred payment plan. 4) Continue with the checkout process as usual.
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
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